Case examples: what the representative actually does

The letter the CB is waiting for

A Taiwanese ODM's certification body had completed its review of a Wi-Fi 6 router family and was holding the certificate for one missing item: the Canadian Representative declaration. The ODM's US brand customer had a launch date in ten days. The order arrived at 21:00 Taipei time; the letter, on the CB's own template, went back before the Ottawa business day ended, and the certificate issued the following day. What made it fast was not urgency but preparation: the ODM supplied the IC number, PMN and HVIN list exactly as they appeared on the application, so nothing needed to be reconciled. See attestation letter required fields.

The audit sample request

Four years into an appointment for an industrial LoRaWAN gateway, ISED requested a post-certification audit sample. The European manufacturer had changed its regulatory contact twice since certification and the original contact's mailbox bounced. Because we keep a secondary contact and the manufacturer's general regulatory address on file, we reached the right person the same day, relayed ISED's shipping instructions, and confirmed dispatch within the week. The episode is why we ask for two contacts and why we remind clients annually to confirm them. See ISED audit samples.

The rename that was really a transfer

A US startup certified a Bluetooth wearable, then asked us to "update the company name" on the letter. The new name belonged to the acquiring company, a different legal entity. A letter revision would have been wrong: the certificate holder had changed, which is a CB transfer process, and the new holder needed its own appointment. We explained the distinction, the CB processed the transfer, and we issued a fresh letter to the acquirer. See changing your Canadian Representative.

The module maker and its forty host integrators

A South Korean RF module manufacturer held one certification covering a module used by dozens of host-product integrators. Several integrators assumed they needed their own Canadian Representative letter for the module. They did not: the module certification belongs to the module maker, and one representative letter covers it. Integrators need a letter only where they hold their own certification for the host or for a Class II permissive change. See one representative letter per IC ID.

The lab ordering for its clients

A European test laboratory with a steady flow of Asian and US clients moved from ad hoc requests to submitting orders directly and settling them on one consolidated invoice. Its project managers submit the order form, letters issue the same day, and the lab invoices its clients as part of the project. The representative named is still us; the applicant is always the lab's client. See for labs and certification bodies.

The product still on sale at year ten

A smart-metering client's meter family stays in service, and on sale as replacements, well beyond a decade. An appointment with no renewal date covers that whole service life on the original payment: nothing expires, nothing is re-invoiced, and nothing changes on the ISED record. Once a year we ask the client to confirm which meters are still offered in Canada, and the file closes when the last of them is withdrawn. See how long must a Canadian Representative be appointed.

These examples are composites prepared to illustrate recurring situations. Client identities, products and dates have been altered.